Testimonials

See how our customers rate us on 'Trusted Shops'

If you have received good customer service and want to share you experience, please contact us, as we'd love to hear from you!



HI Debra,

Order arrived safely thank you, you are a joy to do business with…

May '15 - Alistair from Dorset says

Thank you for your very prompt response to my telephone query and order. It was truly above and beyond normal internet sales responses!

May '15 - Peter from Derbyshire says

Hi Debra,
Many thanks for this great customer service. I really do appreciate your help... 
I will certainly recommend your shop to others I know and look forward to future dealings with you.

April '15 - David from Rutland says

Thanks Howard
You demonstrated just how customer care should be done. Others really should follow your example. I have received the refund now and thank you for your efficiency.
Very best regards
Mike

April '15 - Mike from Scotland says

Hi just wanted to say thanks for the prompt delivery and great service!! My remote arrived yesterday just ONE day after ordering and I’m VERY pleased with it!! Many thanks again...

Feb '15 - Chris from Southampton says

Debra, thank you for your excellent and very prompt service. Best wishes

Feb '15 - John from Belfast says

Hello Debra
I just wanted to say a big thank you for your help yesterday regarding the order. It arrived first thing this morning and I am really pleased with it.
Thank you also for the service, it really is refreshing to receive this level of service and I would not hesitate to recommend you to any one in the future. 
All the best and please keep doing what you do!

Jan '15 - Chris from East Sussex says

Hi Debra,
Just wanted to say thanks again for such an excellent service last week - I'm really pleased with my new lens! Thanks for dispatching it so fast - I hadn't paid for fast postage so was very pleased to receive it so quickly.
I'll definitely shop with Castle Cameras again.

Jan '15 - Miss N from East Sussex says

Hi Jim
Just a quick e mail to thank you and your guys for such great service today. I really appreciated your friendly knowledgeable and highly efficient service fixing the problem with my Nikon SLR which was a real plus for today. I hope you got really busy later- you deserve to and I will certainly bear you in mind for trade ins and upgrades because your sort of knowledgable service just isn't mainstream anymore.
Thanks again and by all means use this is your testimonials section if you wish.
Regards
David

Dec '14 - David from Wiltshire says

Today I purchased a remote shutter from your Salisbury store. I would just like it known that the gentleman who served me was excellent. His knowledge of the product and his customer service skills were way beyond the usual standard in stores. 
Please pass on my thanks as it is so unusual in these times. 
His name was Matt S according to the receipt. 
I will definitely return when I need my next piece of equipment.

Dec '14 - Steve from Oxon says