Testimonials

See how our customers rate us on 'Trusted Shops'

If you have received good customer service and want to share you experience, please contact us, as we'd love to hear from you!



I called Castle yesterday afternoon to discuss a tripod and head I was thinking about. They listened to what I wanted and confirmed that my choice would work but suggested another tripod and head that was cheaper but would also work. I decided to go with my choice and called them to make sure they had stock for an order which they did, and confirmed that if I ordered via their website straight away, they could despatch that day for delivery the day after. Order placed and the products arrived today. Great choice of products at decent prices and people who were willing to help me get what I wanted quickly even though I'm over 180 miles away

May 2023 - Ken, Nottinghamshire

Excellent camera and excellent service from castle cameras, answered all my questions on the camera and then sent out next day delivery, thank you.

May 2023 - Gary, Essex

Recently brought the R7 and RF100-400 from the Salisbury branch, they were so helpful and patient also very friendly, I can’t rate them highly enough, Returned a few weeks later for the RF 100-500 again a very good experience and really helpful. Camera shops are few and far between these days so please help by using these guys you won’t regret it.

May 2023 - Clive, Dorset

The Camera has been purchased as a birthday present, all arrived in very good time from order, I had great customer service from Castle Cameras, and will certainly use them for future purchases. 

May 2023 - Mark, Isle of Wight

Castle cameras were incredibly efficient in providing my lens - I ordered at 6:30 in the evening and collected next morning. They emailed me to say it was ready and their knowledgeable, friendly staff helped me out with a few questions I had.  They are a fantastic camera shop to buy from and I have previously bought my R6, multiple flashes, and f1.2 85mm L prime from them too.  Superb prices, great staff, local shop, perfect!

April 2023 - Gary, Poole

... the service from Castle Cameras was outstanding, too: going the extra mile to dispatch to the West Highlands without a punitive surcharge

April 2023 - Cecilia, Highlands

A pleasure to go into your shop. All the staff I have spoken to are friendly, knowledgable, and very helpful. I would recommend if asked.

April 2023 - Ian, Wiltshire

Excellent service. Knowledgable, friendly, helpful staff. Held product for me while I was away and delivered exactly as promised. Would definitely recommend and use again. 

April 2023 - Geoffrey, Hampshire

My preference is always to shop locally. And Castle Camera has always come up trumps. The same service for items costing a few pounds to 3 thousand plus pounds.

April 2023 - Hugh, Hampshire

Excellent service from Castle Cameras. Courteous and knowledgeable staff with polite telephone manner. Order placed late on Saturday morning and arrived Monday lunch time - just over 48 hours later and over a weekend too. Brilliantly efficient service. Would highly recommend Castle Cameras.

April 2023 - Michael, Cheshire